Support Solutions

Crayfish provides a variety of technology support solutions to maximize your system's uptime and increase your company's productivity and efficiency.

Facilities Management Services

At Crayfish, we offer comprehensive Facilities Management Services that are tailored to suit your business environment. We aim at fully optimizing your IT infrastructure with the view to enhance user experience. Our services include managing all aspects of the IT infrastructure including the physical assets, environmental monitoring, health and safety compliance and much more.

We have the experience of working with various industries – in corporate as well as in the hospitality industry. We can help you implement the best practices based on research and technical analysis. We can also deliver onsite and offsite services as per your requirements. From basic & fundamental IT technology to higher level system administration, we offer the best solutions using innovative technologies.

The Facilities Management Services offered by us include:

  • Service Desk Management
  • Datacenter Management
  • Network Management
  • Desktop & Asset Management

We offer continuous optimization of infrastructure and applications that ensure increase productivity, improve performance and offer higher security. Our skilled workforce is also able to quickly adapt to the constantly changing environment, this enables us to offer the highest quality services to all businesses which ensure operational efficiency and cost control.

Consultancy and Professional Services

Get the help of expert and experienced IT consultants to troubleshoot all your Network and Information system challenges. At Crayfish, we’ll guide you through the various stages of implementation, helping you design the best strategy that helps increase productivity and profitability.

We offer scalable and flexible IT Hardware solutions and Software Development services that suit individual business model. Be it a new application or an existing application, our consulting experts will help simplify the process in order to increase its utilization. This, in turn, will help improve the performance of your network and information systems, ensuring that you get the most out of the application you have implemented.

We maintain an excellent client to consultant relationship by providing continuous support and improvement. We also offer dedicated project managers who will take care of the entire project until execution.

As part of our IT Consultancy and Professional Services, we provide the following services. However, these can be customized and tweaked as per a client’s business needs and requirements.

  • AWS & Azure Solutioning
  • ITIL based ITSM product implementation & support
  • Card Management System implementation & support
  • Core Banking System implementation & support

IT Infrastructure Management and Services

As an experienced IT solution and service provider, Crayfish understand that not all businesses have the required proficiency that is required to keep their IT infrastructure aligned with the latest best practices. Thus, we offer a broad range of IT Infrastructure Management and Services that will help businesses simplify their IT management and enable them to have a better control over their applications performance and security.

Our IT Infrastructure Management and Services include consultation, implementation, database management services, infrastructure and application monitoring, end-user support, asset management, services desk management and more.

We design infrastructure management solutions that will help optimize the day-to-day business operations of an organization and help them be one-step ahead of their competitors. We have worked closely with varied organizations across the globe and we deliver customized solutions that will help organizations achieve their business objectives.

Implementation Services

An organization can yield higher profitability only if an application is implemented the right way. As such, we at Crayfish, provide you with a comprehensive IT implementation solutions and services which ensure that each application in use is effectively optimized to increase capabilities which will help boost business growth.

Our primary aim is to offer efficient services that provide our clients with the best experience possible. We take time out to thoroughly understand our client’s needs, which enables us to craft IT solutions that are tailored to meet their business demands.

Our implementation services can help businesses streamline different processes. Furthermore, we evaluate existing platforms, identify areas that need improvement and depending on the complexity offer you actionable solutions implemented correctly.

Our Implementation Services include:

  • Software Implementation
  • Application Virtualization Implementation
  • Microsoft Active Directory, MS Exchange & Office 365 planning implementation services
  • Server & Desktop Virtualization
  • Backup Solutions
  • Network & Firewall Implementation

Our Implementation Process is as follows:

Understand Business Requirements: Prior to starting the project, our Consultants will thoroughly discuss your goals in order to better understand your requirements. We will also review your existing platform, which will enable us to design an effective model for your business.

Allocate Qualified Personnel: Based on the scope of the work and specific client requirements, we will allocate skilled and qualified personnel to work on your project. We assure you flexible approach and on-time execution.

Seamless Integration: We will work with your technical staff and system administrators to configure and integrate the best technological applications that will ensure long-term success.

Data Migration: We offer secure data migration from one application to another. Our dedicated team will ensure that the entire migration process is as seamless as possible. We will also assess your current data-processing methods and suggest improvements, wherever needed.

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